Jill Ballew: Her System for Chasing Post Installation Issues

Episode 122 of Window Treatments for Profit

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122: Jill Ballew: Her System for Chasing Post Installation Issues

Today With Jill Ballew:

You know I love a systems driven conversation. That’s what we’re covering today with Jill Ballew, owner of High Country Drapery Design. I’ve known Jill throughout the years through IWCE and Vita (her business bestie). She is here today to share just one area of her system for what she does when there is a problem in a project. Even I had a major AHA moment. Enjoy!

Pick It Apart

[5:10] Jill explains her process for when there is a problem in a project.

[15:55] Jill gets more in depth with her SOP for when there is an issue.

[24:00] Pinpoints a problem with a roman shade and how she documented that.

[30:00] Who should we be charging when a product comes in with a flaw?

LuAnn Nigara and Jill Ballew’s Ah-Ha Moments

“Perfectionism is not a word we use in our business, we use excellence because not every project is going to be 100% perfect, it’s how we handle it that differentiates us.” – Jill Ballew

“These processes and how we handle our day to day is what makes the difference.” – Jill Ballew

“The more you can pay attention to how and why you do things then the whole experience for everyone, the customers and your team, exponentially increases in efficiency, enjoyment, and profitability.” – LuAnn Nigara

More About Jill Ballew:

Jill Ballew has over 28 years of experience in the interior design industry. In 2015, she decided to rebrand her company and start afresh. This big step allowed her to understand more than simply the design behind window treatments. She began to focus on the quality and construction of her products.

After working with many designers in the area, Jill unearthed her own creative design skills. She prides herself in the unique customer experience she provides and sincere passion for her work. Jill doesn’t simply view her design elements individually. She looks at the space as a whole concept. You can count on Jill to understand current trends and bring a fresh, southern feel to her designs.